Order Processing

All orders placed before 3:00 PM (EST) Monday - Friday are processed and shipped the same day. Orders placed after 3:00 PM (EST) will be processed on the next business day.
Domestic Shipping

Carrier: All orders within the United States are shipped via UPS or USPS with signature confirmation and insurance. Delivery Timelines: Please note that delivery times are calculated in addition to processing times. Orders placed after 3 PM EST will be processed and handed over to our carrier service on the next business day. Once your order is with the carrier, the delivery timeline will begin. Standard Delivery: 2-8 business days after processing. Expedited Delivery: 2 business days after processing. 1 Day Shipping: 1 business day after processing
Undeliverable, Lost, or Returned Packages

Undeliverable Packages: If a package is returned due to insufficient address information, it will be restocked, and store credit in the form of an E-Gift Card will be issued, minus the initial shipping charge and a $35 restock fee. Address Corrections: Ensure that your address is correct at checkout. Address changes cannot be made once an order is processed. A $5 reassessment fee applies for any changes requested prior to the processing period. . Responsibility: Six & Lasalle is not responsible for lost, misplaced, or incorrectly delivered shipments. Once your package is in the hands of the carrier, please contact your local post office or UPS for any issues.
Shipping Updates and Customer Service

Tracking Information: Once your order has shipped, you will receive tracking information via email. Customer Support: For general hair care questions or inquiries, feel free to email us support@sixandlasalle.com
Return & Refund Policy

Due to the personal nature of our products and their high demand, all sales are final. We do not offer refunds under any circumstances.
Transit Delays

In rare cases, transit delays may occur due to weather or carrier-related issues. Six & Lasalle is not liable for delays caused by the carrier or any acts of nature. Refunds or chargebacks will not be issued for delays that occur during transit.
Chargebacks

Six & Lasalle does not take responsibility for chargebacks related to shipping delays, lost, or incorrectly delivered packages caused by the carrier. By placing an order, you agree to these terms. For additional protection, we recommend utilizing route protection at checkout.
Terms & Conditions

Policy Agreement: By placing an order on our website, you agree to the terms outlined in these policies.
Privacy Policy

At Six & Lasalle, we value your privacy and are committed to protecting your personal information. Any data you provide, such as your name, email address, and contact details, will be securely stored and used solely to communicate with you about our promotional offers, new product launches, and other updates. We do not share your information with third parties without your consent. By providing your information, you agree to receive occasional marketing communications from Six & Lasalle. You can opt out of these communications at any time by contacting us or using the unsubscribe link in our emails. For questions about our privacy practices, please contact us directly.